Terms of Service

1. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction) to use the Service. By using the Service, you represent that you meet this requirement and, if you are a minor, that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2. Your Account

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate and complete information when creating your account.
• Notify us immediately at Support@proformapp.com if you suspect unauthorized use of your account.

3. Account Deletion

You may permanently delete your account and associated data at any time from the Preferences page within the app by selecting Account Deletion → Delete Account. Alternatively, you can request deletion by emailing us at Support@proformapp.com from your registered email address. Once a deletion request is submitted, your profile, workout history, progress data, and other account information will be permanently removed from our active systems, except for information we are required to retain for legal, regulatory, security, or fraud-prevention purposes. Deletion is permanent and cannot be undone.

4. Health and Fitness Disclaimer

Proform provides workout tracking, nutrition logging, coaching, and related fitness tools for informational and organizational purposes only. The Service does not provide medical advice, diagnosis, or treatment. Always consult a qualified physician before beginning any exercise, nutrition, or training program, particularly if you have a pre-existing medical condition. You assume all risks associated with physical activity undertaken based on information in the Service, and Proform is not liable for any injury, illness, or health issue arising from your use of the Service.

5. Coaches, Teams, and User Content

• If you join a team or work with a coach through the Service, you consent to sharing relevant workout, progress, and activity data with that coach or team admin.
• You retain ownership of content you upload (e.g. progress photos, highlight videos), but grant Proform a non-exclusive, worldwide, royalty-free license to host, store, and display that content solely to operate and provide the Service.
• You agree not to upload content that is unlawful, infringing, abusive, or violates the rights of any third party.

6. Subscriptions and Payments

• Certain features, programs, or packages may require payment of fees or a recurring subscription, as described at the time of purchase.
• Subscriptions automatically renew unless cancelled before the renewal date, in accordance with the terms presented at checkout.
• We reserve the right to change our pricing with reasonable advance notice.

7. Refund Policy

One-time purchases. Certain workouts or sessions can be unlocked individually for a one-time fee, granting access for a limited period (e.g. 24 hours) as described at the time of purchase. Because access is granted immediately upon payment, one-time purchases are generally non-refundable once completed, except where required by law or where a technical issue on our end prevented you from accessing the content you paid for.

Subscriptions. When you cancel a subscription, you retain access to paid features until the end of your current billing period. We do not provide prorated refunds for the unused portion of a billing period, and fees already charged for a completed billing period are non-refundable except as required by law or as expressly agreed by us in writing.

Billing errors. If you believe you were charged in error (e.g. billed after cancelling, or charged twice for the same period), contact us and we will investigate and issue a refund where appropriate.

How to request a refund. To request a refund for a purchase made directly through Proform, contact us at Support@proformapp.com within 7 days of the charge, including your account email and a description of the issue. Approved refunds are issued to your original payment method and may take 5–10 business days to appear on your statement.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

9. Intellectual Property

The Service, including its design, features, graphics, and underlying software, is owned by ProformApp and protected by intellectual property laws. Except for the limited license to use the Service as intended, no rights are granted to you in our intellectual property.

10. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or for any other reason at our discretion. You may stop using the Service or delete your account at any time by contacting us at Support@proformapp.com.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

12. Limitation of Liability

To the maximum extent permitted by law, ProformApp shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Fenton, Missouri.

14. Changes to These Terms

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, contact us at:

ProformApp
United States of America, Missouri
Fenton, MO
937 Oakmoor Dr., Fenton, MO 63026
Email: Support@proformapp.com